πŸ”’ Official Data Protection Document

789k Privacy Policy – How We Protect Personal Data of Malaysia Entertainment Platform Users

Your privacy is more than a legal obligation to us β€” it is a responsibility we take seriously every day. This policy clearly explains what data we collect, how it is used, who can access it, and your rights as a 789k user.

Updated: 1 January 2026
Key Summary 789k does not sell your personal data to third parties. All information we collect is used solely for platform operations, account security, and service improvements.

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by 789k ("we", "Platform") and describes how we collect, process, store, and protect your personal data when you use our online entertainment platform.

This Policy applies to all 789k platform users, including website visitors, registered members, and any party interacting with our services via website, mobile app, or other channels we provide.

We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. If you do not agree with this Policy, please discontinue use of our platform.

Important Note: By using the 789k platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This Policy should be read together with Terms and Conditions us.

2 Personal Data We Collect

789k collects your personal data through several means β€” directly from you during registration and platform use, automatically via tracking technologies, and from legitimate third parties for identity verification purposes.

Data Category Example Information Collection Method
Identity Data Full name, date of birth, identification card number Registration & KYC
Contact Data Phone number, email address Registration
Financial Data Bank account number, transaction records Deposits & Withdrawals
Technical Data IP address, device type, web browser Automatic
Usage Data Game history, session duration, login frequency Automatic
Communication Data Support chat records, sent emails Service interactions

About Us not collect sensitive data such as medical information, political views, or religious beliefs. All data collected is limited strictly to what is necessary for the stated purposes.

3 How We Use Your Data

Every piece of data we collect has a clear and defined purpose. We do not process your data beyond the purposes stated below without first obtaining your consent:

  • Account Management: Registers and verifies your identity, enables secure login, and manages your account profile.
  • Payment Processing: Processes deposits, verifies withdrawal requests, and maintains complete transaction records.
  • KYC Verification: Fulfils legal compliance requirements related to identity verification and anti-money laundering prevention.
  • Platform Security: Detects suspicious activity, prevents fraud, and protects your account from unauthorised access.
  • Customer Support: Addresses inquiries, resolves issues, and enhances the quality of our support services.
  • Relevant Marketing: Sends you relevant promotional information and offers β€” only with your prior consent.
  • Product Improvement: Analyses usage patterns to improve the user experience and develop new features.
  • Legal Compliance: Meets reporting obligations to relevant authorities in accordance with Malaysian law.

4 Legal Basis for Data Processing

Every personal data processing activity we carry out is based on a valid legal basis. Depending on the type of processing, the bases we rely on are:

  • Contract Fulfilment: Processing required to perform the agreement between you and 789k, such as processing deposits and withdrawals.
  • Legal Obligation: Processing required to fulfil legal obligations in force in Malaysia, including KYC and AML requirements.
  • Legitimate Interests: Processing for the purposes of fraud prevention, platform security, and business risk management.
  • Consent: For processing activities such as email marketing or the use of optional cookies, we obtain your explicit consent. You may withdraw this consent at any time.
Our Commitment We only process your data when there is a solid legal basis for doing so. If you would like to know the legal basis for a specific processing activity, you may contact our privacy team for further clarification.

5 Data Sharing and Disclosure

789k does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we share your data in the following limited situations:

  • Service Providers: Companies that help us operate the platform, such as payment processors, cloud service providers, and identity verification companies β€” all bound by strict confidentiality agreements.
  • Legal Authority: When required by Malaysian law, court order, or a legitimate request from law enforcement agencies.
  • Fraud Prevention: With fraud prevention agencies or other platforms in our network to identify and block coordinated fraudulent activity.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity β€” you will be notified in advance.

All third parties that receive your data are required to process it in accordance with this Privacy Policy and applicable data protection laws. We do not permit them to use your data for any other purpose.

International Data Transfers: If your data needs to be transferred outside Malaysia, we ensure protections equivalent to the PDPA 2010 are applied through valid data transfer agreements.

6 Data Security & Technical Protection

Your data security is 789k's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by banking-grade encryption.
  • Stored Data Encryption: Sensitive data such as banking information and passwords are stored in encrypted form β€” unreadable even by internal staff without authorisation.
  • Two-Factor Authentication (2FA): An additional security layer that requires verification through your device each time you log in from a new device.
  • 24/7 Monitoring: Automated monitoring systems detect suspicious activity and security anomalies around the clock.
  • Strict Access Controls: Only authorised personnel with a legitimate work requirement may access your personal data.
  • Regular Security Audits: Independent security assessments are conducted periodically to identify and address vulnerabilities.
In the Event of a Data Breach In the event of any security incident affecting your personal data, we will notify you within 72 hours of becoming aware of it, in accordance with applicable legal requirements.

7 Cookies & Tracking Technologies

789k uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring security. These cookies cannot be disabled.
  • Performance Cookies: Collects information about how you use the platform to help us continuously improve the overall user experience.
  • Functional Cookies: Saves your preferences such as language, display settings, and login information for your convenience.
  • Analytics Cookies: Helps us understand usage patterns and platform performance on an aggregated, anonymous basis.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored until their set expiry date or until you delete them manually.

8 Data Retention Period

789k retains your personal data only for as long as necessary for the original purpose of collection or as required by law:

  • Active Account Data: Retained for the duration your account is active and for any additional period required after account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
  • KYC Records: Retained for 5 years after account closure in accordance with AML/CFT requirements.
  • Communication Logs: Support chat records and emails are retained for 2 years.
  • Technical Data: Access logs and technical data are retained for 90 days unless required for security investigations.

When data is no longer needed, it is securely deleted or anonymised using industry-recognised methods. You may request early deletion of your data in accordance with the rights outlined in Section 9.

9 Your Rights as a User

Under Malaysia's PDPA 2010 and our policy, you have the following rights regarding your personal data:

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Right to Access

Request a copy of the personal data we hold about you at any time.

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Right to Rectification

Request correction of inaccurate or incomplete data without undue delay.

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Right to Erasure

Request deletion of your personal data when it is no longer required for its original purpose.

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Right to Object

Object to the processing of your data for direct marketing or legitimate interest purposes.

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Right to Data Portability

Receive your data in a machine-readable format for transfer to another platform.

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Right to Restriction

Request restriction of your data processing during a dispute or review.

To exercise any of these rights, contact our privacy team through the available support channels. We will respond within 30 days of receiving your request. Some requests may be subject to identity verification requirements to ensure the security of your data.

10 Children's Privacy

The 789k platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from children or underage individuals.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents and guardians who become aware that their child has registered on our platform are encouraged to contact us immediately.

Child Protection We encourage the use of parental control software to prevent minors from accessing gambling platforms. If you suspect an underage individual is using our platform, please report it to our support team immediately.

11 Changes to This Privacy Policy

789k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

You will be notified of any material changes to this Policy through:

  • An in-platform notification the next time you log in.
  • Emailed to your registered address at least 14 days before changes take effect.
  • A clear notice on our homepage for a specified period.

The "Updated" date at the top of this document reflects the effective date of the current version. Continued use of the platform after changes take effect constitutes acceptance of the revised Policy.

12 How to Contact Us

If you have any questions, concerns, or complaints regarding your data privacy, we encourage you to reach out to us through the following channels:

  • Live Chat: The fastest channel β€” available 24/7 directly within the platform.
  • Privacy Email: [email protected] β€” for specific privacy and data protection enquiries.
  • General Support: [email protected] β€” for general platform enquiries.

We are committed to responding to all privacy inquiries within 3 working days. For formal data rights requests, the response period is up to 30 days.

If you believe that the processing of your data violates applicable data protection laws and we have failed to resolve your concerns satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

Why Your Data Is Safe with 789k

We invest in industry-leading security infrastructure so you can play with peace of mind, without worrying about your privacy.

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Banking-Grade Encryption

All communications are secured with 256-bit SSL encryption β€” the same standard used by major banks in Malaysia to protect online transactions.

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No Sale of Data to Third Parties

Your personal data has never been and will never be sold to advertisers or third parties. We collect only what is necessary to operate securely.

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Privacy Controls in Your Hands

You may access, amend, or request deletion of your data at any time. We provide a straightforward and transparent process for all privacy requests.

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Malaysia PDPA 2010 Compliance

All our data processing practices comply with Malaysia's Personal Data Protection Act 2010, ensuring your data is handled in accordance with local law.

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Independent Security Audit

Our platform undergoes periodic independent security assessments by third-party cybersecurity experts to ensure data protection remains up to date.

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Rapid Incident Response

Our security team monitors the platform 24/7. In the event of a security incident, you will be notified within 72 hours in accordance with international standards.

Play with Peace of Mind at 789k

Now you know your personal data is fully protected. Register a free account today and enjoy a safe, fair, and responsible entertainment experience alongside over 500,000 loyal 789k members in Malaysia.

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